dq999 Privacy Policy

1. Introduction

dq999 ("we", "us", "our") operates the online betting and casino platform accessible at dq999.io (the "Platform"). We are committed to protecting the privacy and personal data of all registered players and website visitors ("you", "your"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in connection with your use of the Platform.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. Together, these documents form the complete framework governing your relationship with dq999.

We recognise that online privacy is a significant concern, particularly in the context of financial transactions and account management. We have designed our data practices to be proportionate, transparent, and respectful of your rights. If you have any questions about this policy or how your data is handled, please contact our support team at [email protected].

2. Data We Collect

dq999 collects personal data in several categories depending on your level of engagement with the Platform. The following table summarises the main categories of personal data we may hold about you:

We do not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless it is incidentally contained within an identity document submitted for KYC verification purposes, in which case it is processed solely for identity verification and not retained beyond what is necessary for that purpose.

3. How We Collect Your Data

dq999 collects personal data through the following channels:

3.1 Direct Collection

Data you provide directly when you register an account, complete the KYC verification process, make a deposit or withdrawal request, claim a promotional offer, contact our customer support team, or respond to a survey or feedback request. This is the primary source of personal data on the Platform.

3.2 Automated Collection

When you access the Platform, our servers automatically record technical and usage data including your IP address, browser type, device identifiers, pages visited, and session timestamps. This data is collected via server logs and analytics tools and is used primarily for security monitoring, platform performance optimisation, and fraud detection.

3.3 Cookies and Similar Technologies

dq999 uses cookies, web beacons, and similar tracking technologies to enhance your experience, maintain session state, and gather aggregated analytics. Please refer to Section 7 of this policy for full details on our cookie practices and how to manage your preferences.

3.4 Third-Party Sources

In limited circumstances, dq999 may receive data about you from third-party sources, including identity verification service providers (for KYC purposes), fraud prevention databases, and payment processors such as bKash, Nagad, Rocket, and Upay. Data received from these sources is used solely for the purpose for which it was obtained and is handled in accordance with this policy.

4. How We Use Your Data

dq999 uses your personal data for the following purposes. For each purpose, we have identified the applicable legal basis in Section 5:

• Account Management: Creating, maintaining, and administering your player account, including processing login authentication and account security measures.
• Identity Verification (KYC): Verifying your identity and age (21+) as required to comply with our responsible gaming obligations and to prevent fraud and money laundering.
• Transaction Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer; reconciling account balances; and generating transaction records.
• Service Delivery: Providing access to all betting markets, casino games, live dealer tables, slots, and crash games available on the Platform.
• Customer Support: Responding to enquiries, complaints, and account-related requests submitted via live chat, email, or WhatsApp.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, money laundering, and other illegal activity on the Platform.
• Responsible Gaming: Monitoring player behaviour to identify signs of problem gambling; administering deposit limits, cooling-off periods, and self-exclusion requests; and fulfilling our duty of care to players.
• Regulatory Compliance: Fulfilling record-keeping, reporting, and audit obligations under applicable law and any instructions received from regulatory or law enforcement authorities.
• Platform Improvement: Analysing aggregated usage data to improve Platform functionality, game selection, user experience, and customer service quality.
• Marketing Communications: Sending promotional offers, bonus notifications, and news about dq999 products to players who have consented to receive such communications. Players may opt out at any time.
• Legal Claims: Establishing, exercising, or defending legal claims involving dq999 or any player account.

5. Legal Basis for Processing

dq999 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the Terms and Conditions you have accepted — including account management, transaction processing, and service delivery.
• Legal Obligation: Processing necessary to comply with applicable legal and regulatory requirements, including identity verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate Interests: Processing carried out in pursuit of our legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and platform improvement, where those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — principally for the delivery of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing and Disclosure

dq999 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

6.1 Payment Processing Partners

To process deposits and withdrawals, dq999 shares necessary financial and identity data with mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, and others). These partners process your data solely to execute the payment transaction and are bound by their own privacy policies and regulatory obligations.

6.2 Game Content Providers

Our casino game library is powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical session data (such as player session tokens and game round identifiers) necessary to deliver their game content. They do not receive your name, contact details, or financial information.

6.3 Identity Verification Services

To fulfil our KYC obligations, dq999 may share identity document data and personal details with accredited third-party identity verification service providers. These providers are engaged under strict data processing agreements and process data solely for verification purposes.

6.4 Fraud Prevention Organisations

Where there are reasonable grounds to suspect fraudulent activity, money laundering, or other criminal conduct, dq999 may share relevant data with fraud prevention organisations, industry bodies, or other gaming operators as part of collaborative fraud prevention efforts.

6.5 Legal and Regulatory Authorities

dq999 will disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required to do so by applicable law, by court order, or where we believe disclosure is necessary to protect the safety of any person or to prevent illegal activity.

6.6 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or part of our business, player data may be transferred to the relevant third party as part of that transaction. We will notify affected players of any such transfer and ensure that the receiving party commits to the same standard of data protection as described in this policy.

7. Cookies & Tracking Technologies

dq999 uses cookies and similar technologies to operate core platform functions and to improve your experience. The following categories of cookies are used on the Platform:

7.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function and cannot be disabled. They are used to maintain your login session, remember your account preferences, and ensure secure transmission of data. No consent is required for strictly necessary cookies.

7.2 Functional Cookies

Functional cookies remember choices you make on the Platform (such as language preferences and display settings) and provide enhanced, personalised features. They are set by dq999 and do not track your activity across other websites.

7.3 Analytics Cookies

Analytics cookies collect aggregated, anonymised information about how players use the Platform — such as which pages are visited most frequently, how long sessions last, and where users navigate from. This data is used solely to improve Platform performance and user experience. Individual player identities are not discernible from this aggregated data.

7.4 Managing Your Cookie Preferences

You may control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies, though doing so may affect your ability to use certain features of the Platform. Strictly necessary cookies cannot be blocked without impairing Platform functionality. Detailed browser-specific instructions for managing cookies are available through your browser's help documentation.

8. Data Security

dq999 has implemented a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL Encryption: All data in transit between your device and dq999 servers is encrypted using industry-standard TLS/SSL protocols, ensuring that information cannot be intercepted during transmission.
• Encrypted Data Storage: Sensitive data including passwords (stored as salted hashes) and financial account identifiers are encrypted at rest using established cryptographic standards.
• Access Controls: Access to systems holding personal data is restricted to authorised personnel on a strict need-to-know basis. Multi-factor authentication is enforced for all staff with administrative access.
• Security Monitoring: Our infrastructure is monitored continuously for anomalous activity, intrusion attempts, and security vulnerabilities. Security assessments are conducted on a regular basis.
• Incident Response: dq999 maintains a documented data breach response procedure. In the event of a confirmed breach affecting your personal data, we will notify you without undue delay and take immediate remedial action.
• Staff Training: All dq999 staff who handle personal data receive regular training on data protection obligations, security best practices, and their responsibilities under this policy.

9. Data Retention

dq999 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or, where deletion is not technically feasible (for example in backup systems), anonymised so that it can no longer be associated with any individual. Retention periods may be extended where data is required in connection with an ongoing legal dispute, regulatory investigation, or fraud enquiry.

10. Your Data Rights

As a dq999 player, you hold the following rights in respect of your personal data. These rights may be exercised at any time by contacting our support team at [email protected]:

• Right of Access: You have the right to request a copy of all personal data we hold about you, together with information about how it is being processed. We will respond to access requests within a reasonable timeframe.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating a contact number) can often be made directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to our legal retention obligations — we cannot delete data we are required by law to retain.
• Right to Restriction of Processing: You may request that we restrict the processing of your data in certain circumstances, such as while a correction request is pending or where you contest the lawfulness of our processing.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on our legitimate interests, including profiling. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Rights Related to Automated Decision-Making: dq999 does not make decisions with legal or similarly significant effects on players solely by automated means without human review. Where automated risk-scoring tools are used (for example, in fraud detection), material decisions are reviewed by a qualified member of our team.

11. Children's Privacy

The dq999 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by a person under 21, or that personal data has been collected from a minor, we will immediately suspend the account, delete the data, and void any associated transactions.

We encourage parents and guardians to make use of internet filtering and parental control software to prevent minors from accessing gambling websites. If you are under 21 years of age, you must not attempt to register an account or use any part of the dq999 Platform.

12. Third-Party Links

The dq999 Platform does not contain links to external third-party websites. All content, services, and functionality are self-contained within the dq999.io domain. If you independently navigate to a third-party website — for example, the website of a payment provider such as bKash or Nagad — that website's own privacy policy governs the processing of your data, and dq999 accepts no responsibility for third-party data practices.

13. Changes to This Policy

dq999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. The date of the most recent revision is displayed at the top of this document.

Where changes are material — meaning they significantly affect how we collect or use your personal data — we will notify registered players via an on-platform notification or by email to the address associated with your account, at least 14 days before the changes take effect. For minor or administrative changes, the updated policy will be published on this page without advance notice.

Continued use of the dq999 Platform after the effective date of any revised policy constitutes your acceptance of the changes. If you do not agree with a revised policy, you should cease using the Platform and request account closure in accordance with our Terms and Conditions.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way dq999 handles your personal data, please reach out to our team through any of the following channels:

• Email: [email protected] — responses within 4 hours (BST, UTC+6).
• Live Chat: Available 24/7 directly through the Platform.
• WhatsApp Support: Available 08:00 – 22:00 BST daily.

For formal data rights requests, please email [email protected] with the subject line "Data Rights Request" and include your registered username and a description of your request. We will acknowledge receipt within 2 business days and aim to resolve your request within 30 days.